Schoolo — School Management System

1. Parties to the Agreement

2. Agreement Period

The free service period shall commence on the Date of Activation and shall remain valid for twelve (12) consecutive months ("Free Period"). The exact dates are:

3. Services Included (Free of Charge)

During the Free Period, the Client shall have full access to the following modules of the Schoolo platform:

3.1 Technical Support

Basic technical support via email and chat is included during the Free Period. Response time is best-effort, typically within 2 business days.

3.2 Hosting & Storage

Cloud hosting, database storage (up to 5 GB), and system uptime are provided by Schoolo at no cost during the Free Period. The Service Provider will make reasonable efforts to maintain 99% uptime, excluding scheduled maintenance windows.

4. Obligations of the Client

1. Provide accurate school information during onboarding and registration.
2. Use the platform exclusively for lawful, school-management-related purposes.
3. Not attempt to reverse engineer, copy, resell, or redistribute any part of the Schoolo software.
4. Ensure that all users (teachers, staff, students) comply with Schoolo's usage policies.
5. Keep login credentials confidential and notify Schoolo immediately of any unauthorized access.
6. Not upload unlawful, defamatory, or harmful content to the platform.
7. Cooperate with Schoolo for any KYC (Know Your Customer) verification if required.

5. Obligations of the Service Provider

1. Provide uninterrupted access to the Schoolo platform during the Free Period, subject to maintenance.
2. Protect the Client's data with reasonable security measures including encrypted storage.
3. Not sell or share the school's data with third parties without prior written consent.
4. Provide reasonable notice (at least 30 days) before the Free Period expires.
5. Maintain and regularly update the platform to fix bugs and improve features.

6. Data Ownership & Privacy

All student, staff, and school data entered into the Schoolo platform remains the sole property of the Client (School). Schoolo acts as a data processor and will:

• Store data on secure servers located in India.
• Not transfer data to any foreign jurisdiction without explicit consent.
• Allow the Client to export their data in standard formats (CSV/PDF) at any time.
• Delete or hand over all Client data within 30 days of termination, upon written request.

Schoolo may use anonymized, aggregated data for product improvement and analytics without identifying any individual school or student.

7. After the Free Period — Renewal & Upgrade

• If the Client does not renew, access to the system will be suspended after the Free Period ends.
• Data will be retained for an additional 60 days post-suspension to allow the Client to retrieve their data.
• After 60 days without renewal, Schoolo reserves the right to permanently delete the account and data.
• No automatic billing will occur — the Client must actively choose a paid plan to continue.

8. Limitations & Restrictions

• The Free Plan is limited to one (1) school/institution per agreement.
• The platform may display Schoolo branding ("Powered by Schoolo") during the Free Period.
• Premium or white-label features may not be available under the Free Plan.
• Schoolo reserves the right to impose fair-use limits on storage, bandwidth, or API calls if misuse is detected.
• Bulk SMS/WhatsApp message credits may have monthly caps under the Free Plan.

9. Intellectual Property

The Schoolo platform, software, design, and all associated intellectual property remain the exclusive property of Schoolo. This Agreement grants the Client a limited, non-exclusive, non-transferable licence to use the platform during the Free Period only. No ownership rights are transferred to the Client.

10. Limitation of Liability

Since the service is provided free of charge, Schoolo's total liability to the Client for any claim arising out of this Agreement shall not exceed ₹0 (zero rupees). Schoolo is not liable for:

• Loss of data due to Client's negligence or unauthorized access.
• Indirect, incidental, or consequential damages.
• Service interruptions caused by force majeure (natural disasters, government orders, etc.).
• Third-party integrations (payment gateways, WhatsApp API) that are outside Schoolo's control.

11. Termination

Either party may terminate this Agreement by providing 15 days' written notice.

Schoolo may terminate this Agreement immediately, without notice, if the Client:

• Violates any terms of this Agreement.
• Uses the platform for illegal, fraudulent, or abusive purposes.
• Attempts to compromise the security or integrity of the platform.

12. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of this Agreement shall first be attempted to be resolved through mutual discussion. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in [City, India].

13. Amendments

Schoolo reserves the right to update these terms. Material changes will be communicated to the Client via email at least 15 days in advance. Continued use of the platform after the notice period constitutes acceptance of the updated terms.

14. Entire Agreement

This document constitutes the entire agreement between the parties regarding the free use of the Schoolo platform and supersedes all prior communications, representations, or agreements, whether oral or written.